Welcome to Tort Defenders, the consumer-facing brand of Transport Digital Media LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website at https://www.tortdefenders.com/, by phone, via SMS, email, or through other channels.        

What We Do

Tort Defenders is a legal intake and referral services company specializing in mass tort, personal injury, dangerous drugs, defective products, and environmental hazard cases. We are NOT a law firm. We provide intake services, evaluate your potential case, and refer qualified cases to experienced third-party attorneys and law firms for representation.

When you contact us, you are contacting a legal service provider for intake purposes only. Any legal representation is provided by the third-party law firms to which we refer your case.

Applicability

This Privacy Policy applies to all personal information we collect from you, including through:

• Our website                   
• Phone consultations               
• SMS/text messages (service and promotional)                 
• Email communications            
• Voice AI systems           
• In-person interactions                 
• Third-party platforms and partners
  
  

Governing Law

This Privacy Policy is governed by the laws of California, without regard to conflicts of law principles. By using our services, you consent to the collection and use of your information as described herein.

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Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Full name, phone number(s), email address(es), mailing address                  
• Case Information: Nature of your injury or potential claim, dates of injury/exposure, product/drug/substance involved, medical conditions, hospitalization records                  
• Medical Information: Treatment records, provider names, diagnosis information, medications used                 
• Legal Information: Prior claims, litigation history, insurance details                  
• Demographic Information: Age, gender, employment status (as relevant to your case)                  
• Financial Information: Insurance carrier details, employment information (limited to intake purposes)                 
• Identification Information: Driver's license number, Social Security Number (for verification and referral purposes only)

Information Collected Automatically

When you visit our website or interact with our digital services, we automatically collect:

• IP address and device information                
• Browser type and version               
• Operating system                
• Pages visited and time spent              
• Referral sources         
• Device identifiers and cookies 
• Geolocation information (with permission)

Information from Third Parties

We may receive information about you from:

• Lead generation partners and marketing affiliates        
• Public databases and records          
• Referral sources           
• Social media platforms         
• Data aggregators and brokers

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We use Application-to-Person (A2P) SMS and voice technologies to communicate with you about your intake, case status, and promotional opportunities. This section describes our consent model, which separates service/account communications from marketing/promotional communications. Carriers are not liable for delayed or undelivered messages.

3.1 SERVICE and ACCOUNT SMS Programs

3.2 MARKETING and PROMOTIONAL SMS Programs 

3.3 Voice AI and Automated Calling Systems (ATDS Disclosure)

3.4 Email Service and Marketing Communications

3.5 Consent Records

We maintain records of your consent to receive SMS, voice, and email communications, including:

• Date and time of consent                
• Method of consent (online form, phone, text, email)                
• Content of consent (service vs. marketing)          
• Copy of consent language you agreed to    
• Any modifications or opt-outs  

These records are maintained for compliance purposes and may be requested by you at any time by contacting us.

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How We Use Your Information

We use the personal information we collect for the following purposes:

• Intake and Evaluation: Assessing your case eligibility and potential claim value    
• Communication: Contacting you about your intake, case status, and appointments   
• Referral Services: Matching your case with qualified third-party attorneys and law firms          
• Marketing: Informing you about new case opportunities (with consent)   
• Compliance: Meeting legal and regulatory obligations, including TCPA and carrier guidelines        
• Analytics: Understanding how you interact with our services to improve them    
• Fraud Prevention: Detecting and preventing fraudulent intake submissions

Sharing With Third Parties

Attorney and Law Firm Referral Partners

This is our primary purpose. We share your personal and case information with third-party attorneys and law firms that have agreed to represent clients in your practice area. When we refer your case, we may share:

• Your contact information
• Your complete case/medical information
• Your medical records and documentation
• Your identification information

Service Providers

We may share your information with third-party service providers who assist with:

• SMS and email delivery
• Website hosting and maintenance     
• Data storage and cloud services         
• Analytics and reporting  
• Customer relationship management (CRM)     
• Payment processing (if applicable)

Legal Compliance

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests         
• Enforce our terms and conditions         
• Protect our legal rights or the rights of others         
• Prevent fraud or illegal activity

Marketing Partners and Affiliates

With your consent, we may share information with marketing partners, lead generation platforms, and affiliate partners for the purpose of matching you with additional legal services or case opportunities.

No Sale of Information

We do not sell your personal information for money. However, we do share information with third-party attorneys, law firms, and marketing partners as part of our business model (referral and lead generation). Under California law (CCPA/CPRA), this sharing may constitute a "sale" even without monetary compensation. See Section 10 below for California-specific rights.

Mobile Information

No mobile information collected as part of opting in to our SMS message program will be shared with or sold to third parties or affiliates for marketing or promotional purposes.

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Cookies

We use cookies to enhance your website experience. Cookies are small text files stored on your device. 

Types of Cookies We Use:    

• Essential Cookies: Required for website functionality          
• Analytical Cookies: Track website usage and performance          
• Marketing Cookies: Used for advertising and tracking (only with consent)
  
• Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

Tracking Technologies

We may use pixel tags, web beacons, and similar tracking technologies to monitor website engagement and measure effectiveness of marketing campaigns.

Do Not Track Signals

We do not currently respond to "Do Not Track" signals from browsers. However, you may disable tracking through browser settings and privacy controls.

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We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Security Measures

• Encryption of sensitive data in transit and at rest
• Firewalls and intrusion detection systems 
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis   
• Secure authentication and password controls

Data Breach Notification

In the event of a data breach involving your personal information, we will notify you as required by applicable law, including California's data breach notification laws.

Limitation of Liability

You use our website and services at your own risk. While we implement security measures, we cannot guarantee absolute security. We are not liable for unauthorized access, transmission errors, or data loss resulting from circumstances beyond our reasonable control.

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Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete such information immediately.

If you believe we have collected information from a child, please contact us immediately at info@tortdefenders.com.

Parents or guardians who believe their child has provided information to us may contact us to request deletion.

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SMS Opt-Out

To unsubscribe from SMS messages (both service and marketing), reply "STOP" to any SMS message from us. You will receive a confirmation message. We will remove you from all SMS lists within 48 hours.

Note: Even after opting out of service SMS, we may need to contact you regarding critical account or legal information, in compliance with TCPA requirements.

Phone/ATDS Opt-Out

To revoke consent to receive automated calls, call us at 850-662-6206 or email info@tortdefenders.com. We will honor your request within 30 days.

Email Opt-Out

To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any promotional email. We will remove you from our marketing email list within 10 business days. Transactional emails related to your intake will continue.

Do Not Call Registry

You may register your phone number on the National Do Not Call Registry at www.donotcall.gov. However, we may still contact you if you have an existing intake or case relationship with us, as permitted by TCPA.

Multiple Methods to Opt-Out

You can opt-out through multiple channels:

• SMS: Reply "STOP" to any message          
• Phone: Call 850-662-6206
• Email: Contact info@tortdefenders.com          
• Mail: See contact information below

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Request to Access

You have the right to request access to your personal information. We will provide you with a copy of the information we maintain about you within 30 days of your request.

Request to Update

If your information has changed (new phone number, address, etc.), you may request an update by contacting us. We will update your information within 10 business days.

Request to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (legal obligations, fraud prevention, etc.). We will delete your information within 30 days of your verified request, unless we are required to retain it by law.

Important Limitations on Deletion:

• If your case has been referred to an attorney, the third-party law firm retains copies of your information for legal representation  
• We may retain certain information for legal compliance and fraud prevention       
• Deletion may impact our ability to assist with future case opportunities

How to Request Access, Update, or Deletion

Submit your request in writing to:

Include in your request:

• Your full name
• Your phone number          
• Your email address         
• A clear description of your request (access, update, or delete)        
• Verification of your identity

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If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

California Consumer Privacy Act (CCPA) Rights

Right to Know

You have the right to request that we disclose:

• Categories of personal information collected about you        
• Sources of personal information    
• Business or commercial purposes for collection       
• Categories of third parties with whom information is shared

Right to Delete

You have the right to request deletion of personal information collected from you, subject to certain exceptions (legal obligations, fraud prevention, etc.).

Right to Opt-Out of Sale/Sharing

Sharing with Attorneys and Law Firms: We share your personal information with third-party attorneys and law firms as part of our referral services. Under California law, this sharing may constitute a "sale" of personal information even if no monetary compensation is exchanged. You have the right to opt-out of this sharing by contacting us at info@tortdefenders.com.

Opting out may prevent us from effectively assisting you with case referral services.

Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

Right to Limit Use

You have the right to limit our use of your personal information to purposes necessary to fulfill the services you requested.

California Privacy Rights Act (CPRA) Rights

Right to Opt-Out of Automated Decision-Making

You have the right to opt-out of automated decision-making that produces legal or similarly significant effects. We use automated systems to evaluate case eligibility; you may request manual review by contacting us.

Right to Correct, Delete, and Opt-Out

CPRA provides expanded rights to correct and delete information, and to opt-out of sale or sharing. These rights are in addition to CCPA rights above.

Exercising Your California Rights

To exercise any of these rights, submit a verifiable consumer request by:

Verification Process

We will verify your identity before processing your request. We may request:

• Your full name and email               
• The specific information or request           
• Proof of residency (utility bill, lease, etc.)  
• Government-issued ID

Response Timeline

We will respond to verifiable consumer requests within 45 days. If we need additional time, we will notify you.

Non-Discrimination

We will not discriminate against you for exercising your California privacy rights. This means we will not:

• Deny you services or charge different prices            
• Provide different quality of service          
• Suggest you will receive a different price or service level (unless based on legitimate, non-discriminatory factors)

Authorized Agent

You may authorize an agent to make a request on your behalf. Your authorized agent must provide:

• Written authorization from you        
• Proof of their identity      
• Proof of your identity (for verification)

California Shine the Light Law

Under California's "Shine the Light" law, you may request information about the categories of personal information shared with third parties for their direct marketing purposes. To make this request, contact us at info@tortdefenders.com with the subject line "Shine the Light Request."

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If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us using any of the methods below:

Privacy Officer

If you need to escalate a privacy concern, you may request to speak with our Privacy Officer by including "PRIVACY OFFICER REQUEST" in your message.

Response Time

We will respond to privacy inquiries within 10 business days.

Additional Resources

For more information about consumer privacy rights, visit:

• Federal Trade Commission (FTC): www.ftc.gov/privacy            
• California Privacy Protection Agency (CPPA): www.cppa.ca.gov      
• TCPA Regulations: www.fcc.gov/tcpa     
• Do Not Call Registry: www.donotcall.gov

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date    
• Sending you an email notification           
• Obtaining your affirmative consent for material changes (as required by law)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.